MAN: Hello. This morning, I received a box of clothes I ordered from your company, but there's a slight problem. When I opened the box, one of the items I ordered was missing.

男士：您好。今天早上我收到了从贵公司订购的一箱衣服，但有个小问题。我打开箱子后发现，我订购的其中一件商品不见了。

WOMAN: I'm terribly sorry to hear that, sir. Could you give me your personal information, please?

女士：先生，非常抱歉发生这种情况。能请您提供一下个人信息吗？

MAN: My name is Ian Caldwell, and my order number was 98449-12. The missing item was product number CR403.

男士：我叫伊恩・考德威尔，订单号是 98449-12。 missing 的商品货号是 CR403。

WOMAN: All right. We're going to send you the item by express mail. It should arrive by Thursday.

女士：好的。我们会通过快递把这件商品寄给您，预计周四就能送达。

MAN: Excellent. I really appreciate it.

男士：太好了，非常感谢。

WOMAN: I'll also include a coupon good for twenty percent off your next order as our way of apologizing.

女士：另外，我还会附上一张优惠券，可用于您下次订单享受八折优惠，以此作为我们的歉意。