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Part 2&3  A time when you made a complaint答案及解析_雅思口语练习「新东方雅思官方网校」

It totally depends on the situation, what you are complaining about and what the specific grievance is. In many cases if you speak face to face you are likely to get a more positive response as the person cannot ignore you as easily as they can if they receive an email of complaint or a phone call. But, there are situations when the customer service systems online are also very effective, they are monitored too, and the people responding to the queries make a lot of effort to please the customers and solve any issues they may have. So, it depends. 

Again, it depends. It’s more of a personality thing than an age thing, I’m sure. Young people buy a lot more stuff online, so I guess they are more likely to complain for the simple fact that they are more likely to occasionally receive faulty goods or poor service. But, on the other hand, I’m not so sure... older people tend to buy things in shops, and therefore are more likely to complain face to face, directly with the staff or the vendors… I don’t think this is related to age at all. Some people are just more likely to want to fight against a perceived injustice, and other people are more likely to just let it go. 

People are more likely to make complaints when they are in a restaurant or public situation where they feel the service has been bad and contributes to them perhaps losing face, too. For example, if you invite a bunch of people for a meal, and then the dishes don’t come out correctly, or take too long to arrive, or there is some problem, then the host might feel this is a bit of a loss of face in front of all the guests, and feel responsible for solving the issue so everyone is satisfied. This is the kind of situation that often leads to the host making a very firm and assertive complaint, partially on behalf of the guests to demonstrate that he really cares about how he is treating them, and unhappy that the restaurant messed something up! 

Companies all need to have a very smooth and efficient customer service complaints service. This is very important today. If a company wants to be competitive it really must show to the customers that they are special, and not just disposable. In the online medium, complaints can all be traced and customers will leave reviews for different companies and products they use, so it’s really important that companies make sure customers feel treated with respect and that their complaints are dealt with quickly and fairly. It’s increasingly important these days or your company will end up with a poor reputation and in turn, lose customers. 

When people experience poor customer service, their reactions can be quite varied and sometimes amusing. Many vent their frustrations on social media platforms like Weibo or WeChat, often crafting detailed posts or videos that can quickly go viral. Others choose to leave scathing reviews on sites like Dianping or TripAdvisor, hoping to warn others and prompt the business to improve.
Some prefer a more direct approach, engaging in heated exchanges with managers or sending sternly worded emails to customer support. There are also the creative types who turn their disappointment into humor, making memes or funny videos that highlight the absurdity of their experience.