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undefined  Test 4 Part 1答案及解析_雅思阅读练习「新东方雅思官方网校」

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 PART 1
 JACINTA: Hello, Easy Life Cleaning Services, Jacinta speaking.
 CLIENT: Oh hello. I’m looking for a cleaning service for my apartment – do you do domestic cleaning?
 JACINTA: Sure.
 CLIENT: Well, it’s just a one-bedroom flat. Do you have a basic cleaning package?
 JACINTA: Yes. For a one-bedroom flat we’re probably looking at about two hours for a clean.&nbsp;
 So we’d do a thorough clean of all surfaces in each room, and polish them where necessary.&nbsp;
 Does your apartment have carpets?
 CLIENT: No, I don’t have any, but 
 the floor would need cleaning (Q1).
 JACINTA: Of course – 
 we’d do that in every room (Q1).&nbsp;
 And we’d do a thorough clean of the kitchen and bathroom.
 CLIENT: OK.
 JACINTA: Then we have some additional services which you can request if you want – so for example, we can clean your oven for you every week.
 CLIENT: Actually, I hardly ever use that, but 
 can you do the fridge (Q2)?
 JACINTA: Sure. Would you like that done every week?
 CLIENT: Yes, definitely. And would ironing clothes be an additional service you can do?
 JACINTA: Yes, of course.
 CLIENT: It wouldn’t be much, 
 just my shirts for work that week (Q3).
 JACINTA: That’s fine. And we could also clean your microwave if you want.
 CLIENT: No, I wipe that out pretty regularly so there’s no need for that.
 JACINTA: We also offer additional services that you might want a bit less often, say every month.&nbsp;
 So for example, if 
 the inside of your windows need cleaning (Q4), we could do that.
 CLIENT: Yes, that’d be good.&nbsp;
 I’m on the fifteenth floor, so the outside gets done regularly by specialists, but the inside does get a bit grubby.
 JACINTA: And we could arrange for your curtains to get cleaned if necessary.
 CLIENT: No, they’re OK. But 
 would you be able to do something about the balcony (Q5)?&nbsp;
 It’s quite small and I don’t use it much, but it could do with a wash every month or so.
 JACINTA: Yes, we can get the pressure washer onto that.
 JACINTA: Now if you’re interested, we do offer some other possibilities to do with general maintenance.&nbsp;
 For example, if you have a problem with water and you need a plumber in a hurry, we can put you in touch with a reliable one who can come out straightaway.&nbsp;
 
 And the same thing if you need an electrician. (Q6)
 CLIENT: Right. That’s good to know.&nbsp;
 I’ve only just moved here so I don’t have any of those sorts of contacts.
 JACINTA: And I don’t know if this is of interest to you, but we also offer a special vacuum cleaning system which can improve the indoor air quality of your home by 
 capturing up to 99% of all the dust in the air.&nbsp; So if you’re troubled by allergies, this can make a big difference (Q7).
 CLIENT: Right. In fact, I don’t have that sort of problem, but I’ll bear it in mind.&nbsp;
 Now can you tell me a bit about your cleaning staff?
 JACINTA: Of course. So all our cleaners are very carefully selected.&nbsp;
 When they apply to us, they 
 have to undergo a security check with the police (Q8) to make sure they don’t have any sort of criminal background, and, of course, they have to provide references as well.&nbsp;
 Then if we think they might be suitable for the job, 
 we give them training for it.(Q9)
 
 That lasts for two weeks&nbsp;(Q9) so it’s very thorough, and at the end of it, they have a test.&nbsp;
 If they pass that, we take them on, but we monitor them very carefully – we ask 
 all our clients to complete a review of their performance after every visit and to email it to us.&nbsp;(Q10)
 So we can pick up any problems straightaway and deal with them.
 CLIENT: OK, well that all sounds good.&nbsp;
 And will I always have the same cleaner?
 JACINTA: Yes, we do our best to organise it that way, and we usually manage it.
 CLIENT: Good. That’s fine. Right, so I’d like to go ahead and …
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