I have had a terrible experience with Poppi Properties and as an ex-tenant, I advise you to go elsewhere if you want to rent or buy a property – as I have now done. When I initially viewed my Poppi Properties flat, I was accompanied by Lillee Eggerton, one of the two staff who run the company. The flat was located close to the office where I have been working for the past year, so I went there before the working day had begun. I knew immediately that it was the right property for me because of the convenient location, and a few days later I paid the deposit and the first two months' rent. The flat was on the 12th floor, which I admit was a surprise to me as I thought it was lower when I first read about it, but Lillee was very encouraging, and I felt confident that I was making the right choice. At this point, she was professional and kind, but once I had moved into the property, I discovered that she was far less approachable than she had been during the viewing period and whenever I tried to contact her, she was unavailable.

At the start of my tenancy, a number of issues were unsatisfactory in the property. For example, as a new tenant, you have a right to expect your flat to be clean. In fact, carpets should be professionally cleaned, but mine had not even been hoovered. I had hoped that this problem would be addressed quickly, but nothing happened and so I did the job myself. Similarly, the oven worked when I switched it on, but it was black inside and smelt horrible. The company did nothing, so in the end I just avoided using the oven while I lived there. Several times, I asked to speak to the landlord directly but was told this was not possible. No one should have to put up with these problems, particularly when Poppi Properties charge such high rents!