The type of training provided in a business will depend on the resources available for training, the type of company, and the priority the company places on training.

Technical training is a type of training meant to teach the new employee the technological aspects of the job. For example, in a consulting business, technical training might be used so the consultant knows how to operate the system to input the number of hours that should be charged to a client. In a restaurant, the server might need to be trained on how to process customers' orders using a tablet.

In production focussed businesses, quality training involves familiarizing employees with the means of preventing, detecting, and eliminating non-quality products. In a world where quality can set your business apart from competitors, this type of training provides employees with the knowledge to recognize products that are not up to quality standards and teaches them what action to take in this scenario. This type of training can result in cost savings in production as well as provide an edge in the marketing of the product.

Skills training includes proficiencies needed to actually perform the job. For example, an administrative assistant might be trained in how to answer the phone, while a salesperson might be trained in assessment of customer needs and on how to offer the customer the necessary information to make a buying decision. A cashier needs to know not only the technology to ring something up on the till, but what to do if something has been given the wrong price.

A fourth type of training is called ‘soft skills' training. Soft skills refer to personality traits and personal habits that may influence relationships with other people. Executives say there is an increasing need for people who have not only the technical skills to do a job but also the necessary soft skills, such as being good at different types of communication, including listening to colleagues and customers. In a retail or restaurant environment, essential soft skills might include how to motivate others, establish rapport and keep a conversation going. Skills such as these are used in every interaction with customers and are a key component of the customer experience.