JUDY: Good morning. Total Insurance.

茱迪：早上好！这里是TOTAL保险公司。

Judy speaking, how may I help you?

我是茱迪，请问有什么可以帮您？

MICHAEL: I recently shipped my belongings from overseas back here to Australia and I took out insurance with your company.

迈克尔：最近从海外寄了一些东西来澳大利亚，当时我购买了你们公司的保险。

Some items were damaged during the move so I need to make a claim.

我寄的东西有一些在运送过程中损坏了，所以我现在要申请理赔。

What do I have to do?

有哪些手续要办呢？

JUDY: Okay, well first I need to get a few details about this.

茱迪：好的。我先来核对一些具体信息。

Can you give me your name please?

请问您的姓名是？

MICHAEL: Yes. It's Michael Alexander.

迈克尔：好的。迈克尔·亚历山大。

JUDY: Okay. And your address please?

茱迪：好的。请问您的住址是？

MICHAEL: My old address or my current one?

迈克尔：是我的旧住址还是现在的？

JUDY: Your current one.

茱迪：现在的。

MICHAEL: It's 24 Manly Street, Milperra near Sydney.

迈克尔：在悉尼边上，米尔佩拉，曼利街24号。

JUDY: What was the suburb, sorry?

茱迪：是什么地方来着？

MICHAEL: Milperra. M-I-L-P-E-R-R-A.

迈克尔：米尔佩拉，M-I-L-P-E-R-R-A。

JUDY: Right. Now, who was the shipping agent Mr Alexander?

茱迪：好的。接下来，亚历山大先生，请问您的货运代理商是谁？

MICHAEL: You mean the company we used?

迈克尔：你是说我当时选的货运公司吗？

JUDY: Yes, the company who packed everything up at the point of origin.

茱迪：是的，最开始给您打包的那家公司。

MICHAEL: Oh, it was ... er ... First Class Movers.

迈克尔：哦，我选的是……呃……是First Class Movers。

JUDY: Okay ... where were the goods shipped from?

茱迪：好的……是从哪儿寄过来的？

MICHAEL: China, but the ship came via Singapore and was there for about a week.

迈克尔：是从中国寄来的，不过货轮经过了新加坡并且在那儿停了大概一周。

JUDY: Don't worry, all of that information will be in the documentation. Now, the dates.

茱迪：没事儿，这些信息存档里应该都有。接下来是日期。

Do you know when the ship arrived?

您知道货轮什么时候到达的吗？

MICHAEL: It left on the 11th of October and got to Sydney on the 28th of November.

迈克尔：货船10月11日离开，11月28日到的悉尼。

JUDY: Okay. I need one more thing.

茱迪：好的。我还需要最后一项信息。

There's a reference number.

我需要一个编号。

It should be in the top right-hand corner of the pink form they gave you.

应该在粉色的运单的右上角。

MICHAEL: Let me have a look.

迈克尔：我来找找看。

I have so many papers.

我这儿单子太多了。

Yes, here it is. It's 601 ACK.

啊，有了。是610 ACK。

JUDY: Thanks.

茱迪：谢谢。