As the world becomes technologically advanced, computers are replacing more   and more jobs.

　　Describe some job positions that may be lost because of computers, and   discuss at least one problem that may result.

　　Model Answer:

　　When computers first made their way into the business sector, everyone   believed that they would make people's jobs easier. What was not expected was   that computers would eliminate jobs. Besides contributing to unemployment, these   automated workers often exhibit inadequate job performance.

　　A number of jobs have been lost as a direct result of new computer   technology. Ticket agents in various transportation facilities, from   subway/underground stations to airports are virtually nonexistent these days.   Bank tellers have been greatly reduced due to automated bank machines. In   addition, many call centers/centres that have help lines are almost entirely   computerized/computerised. A few years ago I worked as a helper in our local   library. Today this position does not exist, because six new computers have been   installed. The number of positions lost to computers grows exponentially, and   unemployment continues to get worse.

　　While a computer may easily achieve the main tasks of these jobs, most   computers fall short when customers have a unique request or problem. A pre-paid   ticket booth does not have insight about the entertainment district and cannot   offer friendly directions to a tourist. Similarly, an automated bank machine   cannot provide assistance and reassurance to a customer who has just had his   credit card stolen. And, more often than not, automated telephone operators   cannot answer the one question that we have, and we end up waiting on the line   to speak with someone anyway. Every time I go into the library where I worked I   notice elderly people who don't know how to use the computers and can't find   anyone to help.

　　In the future, I believe a new business trend will evolve. As computers   eliminate jobs, new positions will have to be invented. More and more people   will go into business for themselves, and hopefully put the personal touch back   into business. I believe that the human workforce will demonstrate that it is   more valuable than computers.