When people need to complain about a product or poor service, some prefer   to complain in writing and others prefer to complain in person.

　　Which way do you prefer?

　　Model Answer:

　　It is rather difficult for me to answer the question how I prefer to   complain: in writing or in person because sometimes I just do not have a choice.   For example, if I order a product using the Internet from another state or even   country, I will more likely have the opportunity to speak to a representative of   a company in person. So, in some cases I choose to speak in person and in others   I prefer to complain in writing. However, I believe that every option has its   advantages.

　　From the one side, complaining in writing brings many benefits. First of   all, one does not have to spend his precious time driving, waiting for his turn   and talking with a representative. He can just send mail or e-mail and get all   explanation he needs. Second of all, I think it is the best way to avoid an   unpleasant conversation. Personally, I do not like to complain about anything   especially, in person. Finally, sometimes it is impossible to have a   face-to-face conversation because a company which provided a poor product or   service is too far away.

　　From the other side, complaining in person has some benefits too. First,   this type of complaining provides an immediate feedback. So, if I have some   complains about company's products I will receive all information and   explanation right away. However, sending a company a letter and getting a   feedback can take more then a month. Second, face-to-face conversation is often   more effective. People talk to each other, see each other facial gestures and   body movements, which can tell a lot about a person. In addition to these   practical benefits, in the case if one can not receive creditable explanation   from one representative he always can require to talk to another person. For   instance, my husband recently had some extra withdraws from his account by his   bank and he was not aware of it. So, he went to the bank and explained to the   bank's representative the situation and they together found the solution and   that money was given back to my husband's account. I think, in this case   face-to-face conversation is the best way to complain and get feedback fast.

　　In conclusion, I think that if I have to complain about a product or poor   service I will do it in person. However, if face-to-face conversation is   impossible I think I have nothing left but to send a letter or write an e-mail   there.