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　　You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy.



　　Write a letter to the store manager, explaining the problems you have had. Ask for a refund or exchange on the item.

　　Model Answer:

　　8th January, 2009

　　Dear Sir / Madam,

　　Re: faulty jumper and refund refusal

　　On Wednesday 2nd January, I bought a green long-sleeved jumper from your store. The jumper was medium-sized and made fom cotton. It cost $59.95 and it was not on special.

　　When I got home, I discovered that there was a small hole in the left sleeve. It looks like a rip of some kind and the stitching has unravelled. I returned to your shop the next day to ask for an identical replacement jumper. Unfortunately there were none in stock. Therefore I asked for a refund. However, the shop assintant refused to give me a refund because it was not the policy of the store.

　　I am writing to demand a refund or, at the very least, a replacement jumper. The jumper is unwearable as it is and I do not want to buy anything else. I hope that you can assist me in this matter. If I do not get satisfaction, I will be forced to seek legal advice.

　　Yours sincerely,

　　Amber Crew