遇到不满意的事情和对待需要投诉时，礼貌地说比较奏效。一般先要说Excuse me ，sorry，再提出你的投诉，这样显得很有教养和礼貌，你的问题才会得到更圆满的解决。

　　比如，在商店里，收款员找错了钱，你可以说：

　　Excuse me, I think you′ve given me the wrong change

　　或者 Sorry, I think this change is wrong. I gave you $20, not $10.

　　—————————————-

　　在酒店里

　　房间的调温器坏了：

　　Excuse me, but there′s a problem with the heating in my room.

　　Sorry to bother you, but I think there′s something wrong with the air-conditioning.

　　失窃了：

　　I′m afraid I have to make a complaint. Some money has gone missing from my hotel room.

　　房间没有整理：

　　I′m afraid there′s a slight problem with my room – the bed hasn′t been made.

　　当人们发现自己错了而道歉，一般都会说sorry，然后再提出把事情做好的解决办法。

　　比如对应上面对调温器的投诉：Excuse me, but there′s a problem with the heating. 或者

　　I′m sorry – I′ll get someone to check it for you. 或者 Sorry to hear that – I′ll send someone up.

　　———————————————

　　Excuse me, I′m afraid …

　　Excuse me, there seems to be something wrong with …

　　There appears to be something wrong with …

　　Oh, I am sorry about that, I′ll…

　　Well, I′m afraid there is nothing we can do about it, actually.

　　I′m afraid there isn′t much that we can do about it.

　　I suggest you leave it with us, and we′ll see what can be done/we can do.

　　I′m afraid the manager isn′t in at the moment. Could you call back later?

　　————————————-

　　Excuse me, I′m afraid…

　　Excuse me, there seems to be something wrong with…

　　There appears to be something wrong with …

　　Oh, I am sorry about that, I′ll…

　　Well, I′m afraid there is nothing we can do about it, actually.

　　I′m afraid there isn′t much that we can do about it

　　I suggest you leave it with us, and we′ll see what can be done/we can do.

　　I′m afraid the manager isn′t in at the moment. Could you call back later?

　　A: Do you think you could keep the noise down a bit?

　　B: Sorry! Have I been keeping you awake?

　　A: Yes, and another thing—would you mind not using my toothpaste?

　　B: I′m sorry. I thought you didn′t mind.

　　A: That radio′s terribly loud. Could you turn it down a fraction?

　　B: Sorry! Is it disturbing you?

　　A: Yes, and something else—wouldn′t it be an idea to buy your own soap?

　　B: Sorry! I didn′t realize you felt so strongly about it.